Cancellation Policy

The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Normally, orders can only be cancelled within 24 hours.

Changes to the address or email registered to the order can be made directly in your online receipt until production of the order starts.

For any other changes, send us a note before production starts at support@personalizy.com. Be sure to include your order number and details on the change to expedite processing it for you.